IronSights provides responsive, high-quality IT support that feels like an extension of your internal team. We support Australian organisations with fast, reliable help that keeps your people productive and your systems running smoothly.
Our team is local, certified and available when you need us. We don’t handball issues between departments or support tiers. Every request is owned by one person whose job is to see it through. They coordinate directly with technical experts when needed, so you don’t have to chase updates or explain the issue twice.
That’s why we resolve support requests in an average of just 43 minutes.
Better Support: Collaborative, Not Layered
We don’t follow the usual tiered structure of Level 1, 2 and 3 support. Instead, every support request is owned by a single person who takes full responsibility for resolving it. They coordinate directly with the right technical specialists when needed, so your team doesn’t have to wait in a queue or explain the issue multiple times.
This collaborative model leads to faster resolutions, fewer delays and better outcomes. It also builds trust, because your staff know they’re speaking to someone who understands the issue and is there to see it through from start to finish.
With you, not around you.
We don’t operate separately from your team. We work alongside them. Our support is built to integrate with the way your organisation runs, not interrupt it. You get clear communication, consistent contact, and a support partner who understands your people, your systems and your goals.
Whether it’s resolving day-to-day issues, planning improvements or responding to unexpected events, we stay connected and accountable from start to finish. No handoffs. No confusion. Just reliable support that feels like part of your team.
Support You Can Count On
Our Managed IT Support gives your organisation fast, reliable help that keeps systems running and staff supported. We make IT simple, responsive and built around how your team works.
Device Setup and Troubleshooting
We handle configuration and support for laptops, desktops, mobile phones and printers to keep your team up and running.
Staff Onboarding and Incident Support
We support smooth onboarding and offboarding of staff, and provide rapid help in the event of system outages or urgent technical issues.
Network and System Health
We monitor system health, troubleshoot network and internet issues, and perform regular backup and maintenance checks.
On-Site Support When Needed
If a problem can’t be resolved remotely, we’ll attend your site to ensure it’s fixed with minimal disruption to your team.
Unlimited Remote and Phone Support
Get fast help from our local team during business hours. We support your staff by phone, email or remote access whenever issues arise.
Microsoft 365 Management
We manage user accounts, licences and permissions across Microsoft 365 to keep your collaboration and communication tools working properly.
The Right Fit for Purpose-Driven Organisations
We support organisations that work with tight budgets, small teams and big responsibilities.
Whether you’re a values-led company, a not-for-profit or a community organisation, we understand what it means to do more with less.
We tailor your IT support to suit your goals, your team and your sector. No unnecessary complexity. No rigid packages. Just support that works.
Proactive, Not Just Reactive
Most providers only step in when something breaks. We think that’s too late.
Our support model is built around prevention. That means:
- Regular patching and updates
- System health checks
- End-user training and reminders
- Advice on better ways of working
- Security risk reduction before it becomes a problem
We’re not just here to clear tickets. We’re here to improve how your team uses technology.
Need a better IT partner?
Let’s chat. We’ll show you what fast, flexible and mission-aligned support looks like, and how it can help your organisation run smoother, scale faster and sleep easier.
IronSights – Local. Proactive. Certified. Trusted.
Certified to ISO 27001 and ISO 9001
42-minute average resolution time
No lock-in contracts
Real support from a team that gets it
